Last updated: September 2026
This Return & Refund Policy outlines the terms under which Dorcy AI Solutions Pvt Ltd ("we", "us", or "our"), operating through dorcyai.com and bossai.in, processes refund requests for our courses, services, and consulting engagements.
1. Course Refund Policy
Eligibility for Refund
- Refund requests must be made within 7 days of the enrollment/purchase date.
- You must not have accessed more than 20% of the course content at the time of the refund request.
- Refunds are applicable to self-paced online courses and scheduled batch programs that have not yet started.
Non-Refundable Situations
- Courses where more than 20% of the content has been accessed or downloaded.
- Courses purchased during promotional offers or at discounted prices (unless otherwise stated).
- Corporate/group training programs that have already begun.
- Custom or on-site training engagements where preparation work has started.
- Certificate issuance fees, if applicable.
2. Consulting & Service Refund Policy
AI Consulting Services
- Refunds for consulting engagements are considered on a case-by-case basis.
- If the project has not begun (no discovery call or work initiated), a full refund may be issued.
- For projects in progress, refunds will be prorated based on the work completed.
- Once deliverables have been accepted by the client, no refund will be applicable.
AI Automation & Chatbot Services
- A refund of up to 50% may be considered if the project is cancelled before the build phase begins.
- No refunds will be provided once the solution has been deployed or delivered.
- Monthly maintenance/support plans can be cancelled at any time with 30 days notice.
3. How to Request a Refund
To request a refund, please follow these steps:
- Email: Send a refund request to hello@dorcyai.com with your order details, enrollment date, and reason for the refund.
- WhatsApp: Message us at +91 94605 64526 with your refund request.
- Include your full name, email address used during purchase, and course/service name.
4. Processing Time
- Refund requests will be reviewed within 3-5 business days.
- Approved refunds will be processed within 7-14 business days to the original payment method.
- Bank processing times may vary. If you do not receive the refund within 14 days of approval, please contact us.
5. Cancellation Policy
- Course Batches: You may transfer your enrollment to a future batch (one-time) instead of requesting a refund.
- Monthly Subscriptions: Can be cancelled at any time. Access continues until the end of the paid period.
- Service Agreements: Governed by individual service contracts. Please refer to your agreement.
6. Exceptions
We reserve the right to make exceptions to this policy at our discretion, particularly in cases of:
- Technical issues on our end that prevent course access.
- Incorrect charges or billing errors.
- Extenuating circumstances communicated to our support team.
7. Contact Us
For any questions regarding this Return & Refund Policy, please contact us: